HanaEnglish Support
HanaEnglish is operated by FIRST FLUKE. This page explains how to reach us for help with the HanaEnglish web app and its Zoom, Google Meet and Microsoft Teams integrations.
Contact us
- Email: hello@firstfluke.com
- Support request form: firstfluke.com/#contact
- In-app: signed-in users can use the Contact link in the page footer.
When you write to us, include the email address of your HanaEnglish account, the lesson date and time, and (for meeting problems) which platform you use — Zoom, Google Meet or Teams.
Support hours and response time
- Hours: Monday to Friday, 10:00–17:00 Korea Standard Time (UTC+9), excluding Korean public holidays.
- First response: within 3 business days at the latest. Account, lesson and integration issues are usually answered sooner.
- Lesson-day issues: if you cannot join a lesson, email us with "URGENT" in the subject and we will reply as soon as possible during support hours.
Self-help resources
Zoom integration checklist
If the Zoom meeting for a lesson is missing or you cannot join:
- Open Settings → Meeting platforms and check that Zoom shows Connected. If it shows an error, press Reconnect.
- The Join button opens 15 minutes before the scheduled start time. Before that, the meeting link is not shown.
- If the Zoom account was removed from Zoom's App Marketplace → Manage → Added Apps, connect it again from Settings → Meeting platforms.
- Still stuck? Email us with the lesson time and we will create or repair the meeting link.
Privacy and data requests
Requests to access, correct or delete your personal data are handled through the same email address. See the Privacy Policy and Terms of Service.
Company
FIRST FLUKE · 25 Jowon-ro, Gwanak-gu, Seoul, Republic of Korea · Business registration 711-23-02368